M-DC REGULATORY AND ECONOMIC RESOURCES - OFFICE OF CONSUMER PROTECTION

Description:

Offers complaint mediation and will investigate and prosecute violators of consumer laws. Provides consumer education, answers inquiries about businesses, offers literature and schedules free seminars for using the Small Claims Court.

If you have a dispute with a business or service provider in Miami-Dade County, you can file a consumer complaint. The Consumer Protection Division will mediate the complaint for you and see if a resolution can be worked out for both sides.


Small Claims Court Presentations are scheduled every other month and are open to the public. Reservations are not required.

General Information

Hours:

8:00am-4:30pm, Mon-Fri

Intake Process:

Call the main number (Mediation Center) to place official complaint or visit website

To file a formal consumer complaint, complete the below affidavit and save a copy of your completed affidavit for your records. You can print, sign, date and submit the affidavit by email (send as a pdf attachment to consumer@miamidade.gov)

Program Fees:

None

Languages:

English, Spanish

Eligibility:

Anyone in need of consumer assistance.

Is Shelter?

No

Miscellaneous

AKA:

Formerly CONSUMER SERVICES DEPARTMENT (CSD)

Related Resource

Date of Official Change:

February 4, 2025

Legal Status:

Public Service

Year Incorporated:

1999

Address Listings

Contacts

Phone Numbers

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