211 MIAMI - 24 HOUR 358-HELPLINE

Address

(305) 358-4357

https://jcsfl.org/services/switchboard-211/

Description:

Trained volunteers and professional staff offer 24-hour confidential telephone crisis counseling for suicide prevention, substance abuse, parent/child difficulties, personal, emotional or financial difficulties. Provides information and referral to all Miami-Dade County community services and support groups.

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida
    • Miami-dade County
    Edit Service DetailsClick here to see this service (TH-2900.1650) and related services within the Service Tree.

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Florida
      • Miami-dade County
      Edit Service DetailsClick here to see this service (TH-2900.1700-260) and related services within the Service Tree.

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Florida
        • Miami-dade County
        Edit Service DetailsClick here to see this service (RP-1400.2500) and related services within the Service Tree.

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Florida
          • Miami-dade County
          Edit Service DetailsClick here to see this service (TH-1700.1800-300) and related services within the Service Tree.

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Florida
            • Miami-dade County
            Edit Service DetailsClick here to see this service (TJ-3000) and related services within the Service Tree.

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Florida
              • Miami-dade County
              Edit Service DetailsClick here to see this service (RP-1400.8000-825) and related services within the Service Tree.

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

              • Florida
                • Miami-dade County
                Edit Service DetailsClick here to see this service (RP-1500.1400-800) and related services within the Service Tree.

                General Information

                Hours:

                24 hours a day, 7 days a week

                Intake Process:

                Call for assistance

                Program Fees:

                Free

                Languages:

                English, Spanish, Creole, translator services may be used for other languages

                Eligibility:

                Open to the public

                Handicap Accessible?

                Yes

                Is Shelter?

                No

                Miscellaneous

                AKA:

                SWITCHBOARD 211

                Related Resource

                Date of Official Change:

                April 22, 2026

                Volunteer Opportunities:

                Yes, call for more information

                Legal Status:

                Private, Non-Profit

                Year Incorporated:

                1968

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                • Florida
                  • Miami-dade County
                  Edit Service DetailsClick here to see this service (TH-2900.1650) and related services within the Service Tree.

                  Geography Served

                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                  • Florida
                    • Miami-dade County
                    Edit Service DetailsClick here to see this service (TH-2900.1700-260) and related services within the Service Tree.

                    Geography Served

                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                    • Florida
                      • Miami-dade County
                      Edit Service DetailsClick here to see this service (RP-1400.2500) and related services within the Service Tree.

                      Geography Served

                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                      • Florida
                        • Miami-dade County
                        Edit Service DetailsClick here to see this service (TH-1700.1800-300) and related services within the Service Tree.

                        Geography Served

                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                        • Florida
                          • Miami-dade County
                          Edit Service DetailsClick here to see this service (TJ-3000) and related services within the Service Tree.

                          Geography Served

                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                          • Florida
                            • Miami-dade County
                            Edit Service DetailsClick here to see this service (RP-1400.8000-825) and related services within the Service Tree.

                            Geography Served

                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                            • Florida
                              • Miami-dade County
                              Edit Service DetailsClick here to see this service (RP-1500.1400-800) and related services within the Service Tree.

                              Contacts

                              Marcela Cruz

                              Primary Contact

                              Director, Contact Center and Technology Solutions

                              (305) 403-6588

                              mcruz@jcsfl.org

                              Phone Numbers

                              Main

                              (305) 358-4357

                              Fax

                              (305) 899-6367

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