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AHCA - HMO COMPLAINT HOTLINE

AHCA's (Agency for Health Care Administration) will investigate quality of care issues when consumer feels they did not receive adequate treatment by an HMO.

Services: Health Maintenance Organization Complaints

2727 Mahan Drive

Tallahassee, FL 32308

(888) 419-3456

FL DCF - OFFICE OF CLIENT RELATIONS

Customer service department for Miami-Dade and Monroe Counties.

Services: Adult Protective Intervention/Investigation, Consumer Complaints, Nursing Facility Complaints

401 NW 2nd Avenue

Suite S-1014

Miami, FL 33128

(850) 488-1225

LONG TERM CARE OMBUDSMAN - COMPLAINT INVESTIGATION - NORTH DADE

Investigates complaints from residents, and on behalf of residents, regarding nursing homes, adult family care homes and ALFs (Assisted Living Facilities).

Services: Advocacy/Ombudsman Volunteer Opportunities, Local Government Complaints/Ombudsman Offices, Long Term Care Ombudsman Programs, Nursing Facility Complaints

9495 Sunset Drive

Suite B100

Miami, FL 33173

(305) 273-3294

LONG TERM CARE OMBUDSMAN - COMPLAINT INVESTIGATION - SOUTH DADE AND THE FLORIDA KEYS

Investigates complaints from residents, and on behalf of residents, regarding nursing homes, adult family care homes and ALFs (Assisted Living Facilities).

Services: Advocacy/Ombudsman Volunteer Opportunities, Local Government Complaints/Ombudsman Offices, Long Term Care Ombudsman Programs, Nursing Facility Complaints

9495 Sunset Drive

Suite B100

Miami, FL 33173

(305) 273-3250

LONG TERM CARE OMBUDSMAN - COMPLAINT INVESTIGATION - SOUTH WEST

Investigates complaints from residents, and on behalf of residents, regarding nursing homes, adult family care homes and ALFs (Assisted Living Facilities).

Services: Advocacy/Ombudsman Volunteer Opportunities, Local Government Complaints/Ombudsman Offices, Long Term Care Ombudsman Programs, Nursing Facility Complaints

2295 Victoria Avenue

Suite 152

Fort Myers, FL 33901

(239) 338-2563

U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES

The Department of Health and Human Services is the United States government's principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves.

Services: Fraud Prevention, Insurance Fraud Reporting, Nursing Facility Complaints

200 Independence Avenue, SW

Washington, DC 20201

(877) 696-6775

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