FLORIDA DEPARTMENT OF INSURANCE - CONSUMER HELPLINE

Address

200 E Gaines Street
Tallahassee, FL 32399-4220

(877) 693-5236

www.myfloridacfo.com

Description:

The Division of Consumer Services assists with any changes that occur to the 26 different categories of insurance by answering questions or open a file and contact the insurance company on your behalf to assist with the complaint.

The Helpline provides information about insurance and insurance companies, and addresses complaints settlements against insurance entities.


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Geography Served

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  • Florida
    Edit Service DetailsClick here to see this service (DD-1500) and related services within the Service Tree.

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Florida
      Edit Service DetailsClick here to see this service (JP-1500.1700-150) and related services within the Service Tree.

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Florida
        Edit Service DetailsClick here to see this service (FT-3900.3300) and related services within the Service Tree.

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Florida
          Edit Service DetailsClick here to see this service (FN-1700.3350) and related services within the Service Tree.

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Florida
            Edit Service DetailsClick here to see this service (TJ-3000.8000) and related services within the Service Tree.

            General Information

            Hours:

            9:00am-3:00pm, Mon-Fri

            Intake Process:

            Can file an insurance complaint in 3 ways:

            Online by visiting: https://apps.fldfs.com/ESERVICE/Default.aspx
            By emailing: Consumer.Services@myfloridacfo.com


            Must have the following information ready:

            Policy information !€“ Company, Policy Number or Claim Number
            Your contact information !€“ Address, Telephone Number (Home, Cell or Work).
            Description of the problem or issue

            Program Fees:

            Free

            Languages:

            English, Spanish

            Eligibility:

            Anyone with an inquiry or complaint

            Is Shelter?

            No

            Miscellaneous

            Related Resource

            Date of Official Change:

            September 16, 2024

            Legal Status:

            Public Service

            Year Incorporated:

            1999

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Florida
              Edit Service DetailsClick here to see this service (DD-1500) and related services within the Service Tree.

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

              • Florida
                Edit Service DetailsClick here to see this service (JP-1500.1700-150) and related services within the Service Tree.

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                • Florida
                  Edit Service DetailsClick here to see this service (FT-3900.3300) and related services within the Service Tree.

                  Geography Served

                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                  • Florida
                    Edit Service DetailsClick here to see this service (FN-1700.3350) and related services within the Service Tree.

                    Geography Served

                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                    • Florida
                      Edit Service DetailsClick here to see this service (TJ-3000.8000) and related services within the Service Tree.

                      Address Listings

                      Physical (Primary)

                      200 E Gaines Street
                      Tallahassee, FL 32399-4220

                      Mailing

                      200 E Gaines Street
                      Tallahassee, FL 32399-4220

                      Contacts

                      Caleb Spencer

                      Primary Contact

                      Division Director

                      Main

                      (877) 693-5236

                      Consumer.Services@myfloridacfo.com

                      Phone Numbers

                      Main

                      (877) 693-5236

                      TDD

                      (800) 640-0886

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