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Federal Health Insurance Marketplace Call Center/Website
Taxonomy Code: LH-3500.0200-200
A consumer-focused website (HealthCare.gov) and a 24-hour consumer call center operated by the Centers for Medicare and Medicaid Services (CMS) whose purpose is to ensure that individuals who need health coverage have the information they need to make choices that are right for themselves and their families or their businesses under the Affordable Care Act. When fully operational, consumers will be able to create accounts, complete an online application, and shop for qualified health plans. Key features of the website will include integration of social media, sharable content, and engagement destinations for consumers to get more information. Web chat functionality will be available to support additional consumer inquiries. The ongoing functions of the call center are to serve consumers who are uncomfortable with a computer environment, handle coverage complaints, work with people whose income changes may impact their eligibility for a subsidy or other benefits and help people who have other questions that haven't been answered locally.
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State Health Insurance Marketplace Call Centers/Websites (LH-3500.0200-830)