LONG TERM CARE OMBUDSMAN - COMPLAINT INVESTIGATION - SOUTH WEST

Address

2295 Victoria Avenue
Suite 152
Fort Myers, FL 33901

(239) 338-2563

https://ombudsman.elderaffairs.org/

Description:

Investigates complaints from residents, and on behalf of residents, regarding nursing homes, adult family care homes and ALFs (Assisted Living Facilities). Trained volunteers visit the site and resolve complaints, enforce contracts and help with deposit refunds or their patient rights issues. Each site is inspected annually.

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Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida
    • Charlotte County
      • Collier County
        • De Soto County
          • Glades County
            • Hendry County
              • Lee County
                • Sarasota County
                Edit Service DetailsClick here to see this service (PX-1850.4000-030) and related services within the Service Tree.

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                • Florida
                  • Charlotte County
                    • Collier County
                      • De Soto County
                        • Glades County
                          • Hendry County
                            • Lee County
                              • Sarasota County
                              Edit Service DetailsClick here to see this service (DD-1500.4150-450) and related services within the Service Tree.

                              Geography Served

                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                              • Florida
                                • Charlotte County
                                  • Collier County
                                    • De Soto County
                                      • Glades County
                                        • Hendry County
                                          • Lee County
                                            • Sarasota County
                                            Edit Service DetailsClick here to see this service (FT-4950) and related services within the Service Tree.

                                            Geography Served

                                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                            • Florida
                                              • Charlotte County
                                                • Collier County
                                                  • De Soto County
                                                    • Glades County
                                                      • Hendry County
                                                        • Lee County
                                                          • Sarasota County
                                                          Edit Service DetailsClick here to see this service (DD-1500.4280-600) and related services within the Service Tree.

                                                          General Information

                                                          Hours:

                                                          8:00am-5:00pm, Mon-Fri

                                                          Intake Process:

                                                          Call for more information.

                                                          Program Fees:

                                                          Free

                                                          Languages:

                                                          English, Spanish, Creole

                                                          Eligibility:

                                                          Senior citizens who are 60 years or older and are residents of nursing homes, adult family care homes and assisted living facilities

                                                          Is Shelter?

                                                          No

                                                          Miscellaneous

                                                          Related Resource

                                                          Date of Official Change:

                                                          January 4, 2024

                                                          Volunteer Opportunities:

                                                          Yes, call for more information.

                                                          Legal Status:

                                                          Public Service

                                                          Geography Served

                                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                          • Florida
                                                            • Charlotte County
                                                              • Collier County
                                                                • De Soto County
                                                                  • Glades County
                                                                    • Hendry County
                                                                      • Lee County
                                                                        • Sarasota County
                                                                        Edit Service DetailsClick here to see this service (PX-1850.4000-030) and related services within the Service Tree.

                                                                        Geography Served

                                                                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                        • Florida
                                                                          • Charlotte County
                                                                            • Collier County
                                                                              • De Soto County
                                                                                • Glades County
                                                                                  • Hendry County
                                                                                    • Lee County
                                                                                      • Sarasota County
                                                                                      Edit Service DetailsClick here to see this service (DD-1500.4150-450) and related services within the Service Tree.

                                                                                      Geography Served

                                                                                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                      • Florida
                                                                                        • Charlotte County
                                                                                          • Collier County
                                                                                            • De Soto County
                                                                                              • Glades County
                                                                                                • Hendry County
                                                                                                  • Lee County
                                                                                                    • Sarasota County
                                                                                                    Edit Service DetailsClick here to see this service (FT-4950) and related services within the Service Tree.

                                                                                                    Geography Served

                                                                                                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                                    • Florida
                                                                                                      • Charlotte County
                                                                                                        • Collier County
                                                                                                          • De Soto County
                                                                                                            • Glades County
                                                                                                              • Hendry County
                                                                                                                • Lee County
                                                                                                                  • Sarasota County
                                                                                                                  Edit Service DetailsClick here to see this service (DD-1500.4280-600) and related services within the Service Tree.

                                                                                                                  Address Listings

                                                                                                                  Physical (Primary)

                                                                                                                  2295 Victoria Avenue
                                                                                                                  Suite 152
                                                                                                                  Fort Myers, FL 33901

                                                                                                                  Mailing

                                                                                                                  2295 Victoria Avenue
                                                                                                                  Suite 152
                                                                                                                  Fort Myers, FL 33901

                                                                                                                  Contacts

                                                                                                                  Alicia Salinas

                                                                                                                  Primary Contact

                                                                                                                  Division Supervisor

                                                                                                                  (305) 338-2563

                                                                                                                  salinasa@elderaffairs.org

                                                                                                                  Phone Numbers

                                                                                                                  Main

                                                                                                                  (239) 338-2563

                                                                                                                  Fax

                                                                                                                  (239) 338-2549

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