211 MIAMI - 24 HOUR 358-HELPLINE

Address

(305) 358-4357

https://jcsfl.org/services/switchboard-211/

Description:

Trained volunteers and professional staff offer 24-hour confidential telephone crisis counseling for suicide prevention, substance abuse, parent/child difficulties, personal, emotional or financial difficulties. Provides information and referral to all Miami-Dade County community services and support groups.

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida
    • Miami-dade County
    Click here to see this service (BD-5000.1500) and related services within the Service Tree.

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Florida
      • Miami-dade County
      Click here to see this service (PX-1800.1500-100) and related services within the Service Tree.

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Florida
        • Miami-dade County
        Click here to see this service (TH-2900.1650) and related services within the Service Tree.

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Florida
          • Miami-dade County
          Click here to see this service (TH-2900.1700-260) and related services within the Service Tree.

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Florida
            • Miami-dade County
            Click here to see this service (PH-1250.1800) and related services within the Service Tree.

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Florida
              • Miami-dade County
              Click here to see this service (BD-1875.2000) and related services within the Service Tree.

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

              • Florida
                • Miami-dade County
                Click here to see this service (BD-1800.2250) and related services within the Service Tree.

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                • Florida
                  • Miami-dade County
                  Click here to see this service (HL-8120.7800-200) and related services within the Service Tree.

                  Geography Served

                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                  • Florida
                    • Miami-dade County
                    Click here to see this service (RP-1400.2500) and related services within the Service Tree.

                    Geography Served

                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                    • Florida
                      • Miami-dade County
                      Click here to see this service (LV-1600.2400) and related services within the Service Tree.

                      Geography Served

                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                      • Florida
                        • Miami-dade County
                        Click here to see this service (LF-7100.2500) and related services within the Service Tree.

                        Geography Served

                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                        • Florida
                          • Miami-dade County
                          Click here to see this service (LH-2700.2900) and related services within the Service Tree.

                          Geography Served

                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                          • Florida
                            • Miami-dade County
                            Click here to see this service (PX-1800.1500-150) and related services within the Service Tree.

                            Geography Served

                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                            • Florida
                              • Miami-dade County
                              Click here to see this service (TH-1700.1800-300) and related services within the Service Tree.

                              Geography Served

                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                              • Florida
                                • Miami-dade County
                                Click here to see this service (FP-0500.3300) and related services within the Service Tree.

                                Geography Served

                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                • Florida
                                  • Miami-dade County
                                  Click here to see this service (TJ-3000) and related services within the Service Tree.

                                  Geography Served

                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                  • Florida
                                    • Miami-dade County
                                    Click here to see this service (PX-1800.1500-200) and related services within the Service Tree.

                                    Geography Served

                                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                    • Florida
                                      • Miami-dade County
                                      Click here to see this service (ND-3500.3500-360) and related services within the Service Tree.

                                      Geography Served

                                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                      • Florida
                                        • Miami-dade County
                                        Click here to see this service (LF-7100.8000) and related services within the Service Tree.

                                        Geography Served

                                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                        • Florida
                                          • Miami-dade County
                                          Click here to see this service (RP-1400.8000-825) and related services within the Service Tree.

                                          Geography Served

                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                          • Florida
                                            • Miami-dade County
                                            Click here to see this service (RP-1500.1400-800) and related services within the Service Tree.

                                            Geography Served

                                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                            • Florida
                                              • Miami-dade County
                                              Click here to see this service (PX-1800.1500-250) and related services within the Service Tree.

                                              Geography Served

                                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                              • Florida
                                                • Miami-dade County
                                                Click here to see this service (HL-8700) and related services within the Service Tree.

                                                Geography Served

                                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                • Florida
                                                  • Miami-dade County
                                                  Click here to see this service (PX) and related services within the Service Tree.

                                                  General Information

                                                  Hours:

                                                  24 hours a day, 7 days a week

                                                  Intake Process:

                                                  Call for assistance

                                                  Program Fees:

                                                  Free

                                                  Languages:

                                                  English, Spanish, Creole, translator services may be used for other languages

                                                  Eligibility:

                                                  Open to the public

                                                  Handicap Accessible?

                                                  Yes

                                                  Is Shelter?

                                                  No

                                                  Miscellaneous

                                                  AKA:

                                                  SWITCHBOARD 211

                                                  Related Resource

                                                  Date of Official Change:

                                                  June 16, 2025

                                                  Volunteer Opportunities:

                                                  Yes, call for more information

                                                  Legal Status:

                                                  Private, Non-Profit

                                                  Year Incorporated:

                                                  1968

                                                  Geography Served

                                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                  • Florida
                                                    • Miami-dade County
                                                    Click here to see this service (BD-5000.1500) and related services within the Service Tree.

                                                    Geography Served

                                                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                    • Florida
                                                      • Miami-dade County
                                                      Click here to see this service (PX-1800.1500-100) and related services within the Service Tree.

                                                      Geography Served

                                                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                      • Florida
                                                        • Miami-dade County
                                                        Click here to see this service (TH-2900.1650) and related services within the Service Tree.

                                                        Geography Served

                                                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                        • Florida
                                                          • Miami-dade County
                                                          Click here to see this service (TH-2900.1700-260) and related services within the Service Tree.

                                                          Geography Served

                                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                          • Florida
                                                            • Miami-dade County
                                                            Click here to see this service (PH-1250.1800) and related services within the Service Tree.

                                                            Geography Served

                                                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                            • Florida
                                                              • Miami-dade County
                                                              Click here to see this service (BD-1875.2000) and related services within the Service Tree.

                                                              Geography Served

                                                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                              • Florida
                                                                • Miami-dade County
                                                                Click here to see this service (BD-1800.2250) and related services within the Service Tree.

                                                                Geography Served

                                                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                • Florida
                                                                  • Miami-dade County
                                                                  Click here to see this service (HL-8120.7800-200) and related services within the Service Tree.

                                                                  Geography Served

                                                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                  • Florida
                                                                    • Miami-dade County
                                                                    Click here to see this service (RP-1400.2500) and related services within the Service Tree.

                                                                    Geography Served

                                                                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                    • Florida
                                                                      • Miami-dade County
                                                                      Click here to see this service (LV-1600.2400) and related services within the Service Tree.

                                                                      Geography Served

                                                                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                      • Florida
                                                                        • Miami-dade County
                                                                        Click here to see this service (LF-7100.2500) and related services within the Service Tree.

                                                                        Geography Served

                                                                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                        • Florida
                                                                          • Miami-dade County
                                                                          Click here to see this service (LH-2700.2900) and related services within the Service Tree.

                                                                          Geography Served

                                                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                          • Florida
                                                                            • Miami-dade County
                                                                            Click here to see this service (PX-1800.1500-150) and related services within the Service Tree.

                                                                            Geography Served

                                                                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                            • Florida
                                                                              • Miami-dade County
                                                                              Click here to see this service (TH-1700.1800-300) and related services within the Service Tree.

                                                                              Geography Served

                                                                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                              • Florida
                                                                                • Miami-dade County
                                                                                Click here to see this service (FP-0500.3300) and related services within the Service Tree.

                                                                                Geography Served

                                                                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                • Florida
                                                                                  • Miami-dade County
                                                                                  Click here to see this service (TJ-3000) and related services within the Service Tree.

                                                                                  Geography Served

                                                                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                  • Florida
                                                                                    • Miami-dade County
                                                                                    Click here to see this service (PX-1800.1500-200) and related services within the Service Tree.

                                                                                    Geography Served

                                                                                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                    • Florida
                                                                                      • Miami-dade County
                                                                                      Click here to see this service (ND-3500.3500-360) and related services within the Service Tree.

                                                                                      Geography Served

                                                                                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                      • Florida
                                                                                        • Miami-dade County
                                                                                        Click here to see this service (LF-7100.8000) and related services within the Service Tree.

                                                                                        Geography Served

                                                                                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                        • Florida
                                                                                          • Miami-dade County
                                                                                          Click here to see this service (RP-1400.8000-825) and related services within the Service Tree.

                                                                                          Geography Served

                                                                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                          • Florida
                                                                                            • Miami-dade County
                                                                                            Click here to see this service (RP-1500.1400-800) and related services within the Service Tree.

                                                                                            Geography Served

                                                                                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                            • Florida
                                                                                              • Miami-dade County
                                                                                              Click here to see this service (PX-1800.1500-250) and related services within the Service Tree.

                                                                                              Geography Served

                                                                                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                              • Florida
                                                                                                • Miami-dade County
                                                                                                Click here to see this service (HL-8700) and related services within the Service Tree.

                                                                                                Geography Served

                                                                                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                                • Florida
                                                                                                  • Miami-dade County
                                                                                                  Click here to see this service (PX) and related services within the Service Tree.

                                                                                                  Contacts

                                                                                                  Marcela Cruz

                                                                                                  Primary Contact

                                                                                                  Director, Contact Center and Technology Solutions

                                                                                                  (305) 403-6588

                                                                                                  mcruz@jcsfl.org

                                                                                                  Phone Numbers

                                                                                                  Main

                                                                                                  (305) 358-4357

                                                                                                  Fax

                                                                                                  (305) 899-6367

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