211 MIAMI - 2-1-1 HELPLINE

Address

12000 Biscayne Blvd
Miami, FL 33181

(305) 631-4211

https://jcsfl.org/services/switchboard-211/

Description:

This is a 24/7 Switchboard 211 operated helpline partially funded by The Children's Trust, United Way of Miami-Dade County, Florida Department of Children and Families and Miami-Dade County. Trained staff and volunteers provide telephone counseling, crisis intervention, and information and referral to countywide programs and services. Callers may dial 2-1-1 from their home or office phone. If calling from a cell phone, please call (305) 631-4211.

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Florida
    • Miami-dade County
    Edit Service DetailsClick here to see this service (TJ-3000.8500-850) and related services within the Service Tree.

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Florida
      • Miami-dade County
      Edit Service DetailsClick here to see this service (PX-1800.1500-100) and related services within the Service Tree.

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Florida
        • Miami-dade County
        Edit Service DetailsClick here to see this service (RP-1500.1400-180) and related services within the Service Tree.

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Florida
          • Miami-dade County
          Edit Service DetailsClick here to see this service (RP-1500.1400-200) and related services within the Service Tree.

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Florida
            • Miami-dade County
            Edit Service DetailsClick here to see this service (RP-1500.1400-250) and related services within the Service Tree.

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Florida
              • Miami-dade County
              Edit Service DetailsClick here to see this service (PX-1800.1500-150) and related services within the Service Tree.

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

              • Florida
                • Miami-dade County
                Edit Service DetailsClick here to see this service (RF-3300) and related services within the Service Tree.

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                • Florida
                  • Miami-dade County
                  Edit Service DetailsClick here to see this service (PX-1800.1500-200) and related services within the Service Tree.

                  Geography Served

                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                  • Florida
                    • Miami-dade County
                    Edit Service DetailsClick here to see this service (RP-1500.1400-500) and related services within the Service Tree.

                    Geography Served

                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                    • Florida
                      • Miami-dade County
                      Edit Service DetailsClick here to see this service (RP-1500.1400-700) and related services within the Service Tree.

                      Geography Served

                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                      • Florida
                        • Miami-dade County
                        Edit Service DetailsClick here to see this service (RP-1500.1400-750) and related services within the Service Tree.

                        Geography Served

                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                        • Florida
                          • Miami-dade County
                          Edit Service DetailsClick here to see this service (PX-1800.1500-250) and related services within the Service Tree.

                          Geography Served

                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                          • Florida
                            • Miami-dade County
                            Edit Service DetailsClick here to see this service (PX) and related services within the Service Tree.

                            General Information

                            Hours:

                            24 hours a day, 7 days a week

                            Intake Process:

                            All intake information will be given by phone to client.

                            Program Fees:

                            Free

                            Languages:

                            English, Spanish, Creole, translator services may be used for other languages.

                            Eligibility:

                            Open to the public

                            Handicap Accessible?

                            Yes

                            Is Shelter?

                            No

                            Miscellaneous

                            AKA:

                            SWITCHBOARD 211

                            Related Resource

                            Date of Official Change:

                            December 3, 2024

                            Volunteer Opportunities:

                            Yes, call for information.

                            Legal Status:

                            Non-Profit

                            Year Incorporated:

                            1999

                            Geography Served

                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                            • Florida
                              • Miami-dade County
                              Edit Service DetailsClick here to see this service (TJ-3000.8500-850) and related services within the Service Tree.

                              Geography Served

                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                              • Florida
                                • Miami-dade County
                                Edit Service DetailsClick here to see this service (PX-1800.1500-100) and related services within the Service Tree.

                                Geography Served

                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                • Florida
                                  • Miami-dade County
                                  Edit Service DetailsClick here to see this service (RP-1500.1400-180) and related services within the Service Tree.

                                  Geography Served

                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                  • Florida
                                    • Miami-dade County
                                    Edit Service DetailsClick here to see this service (RP-1500.1400-200) and related services within the Service Tree.

                                    Geography Served

                                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                    • Florida
                                      • Miami-dade County
                                      Edit Service DetailsClick here to see this service (RP-1500.1400-250) and related services within the Service Tree.

                                      Geography Served

                                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                      • Florida
                                        • Miami-dade County
                                        Edit Service DetailsClick here to see this service (PX-1800.1500-150) and related services within the Service Tree.

                                        Geography Served

                                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                        • Florida
                                          • Miami-dade County
                                          Edit Service DetailsClick here to see this service (RF-3300) and related services within the Service Tree.

                                          Geography Served

                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                          • Florida
                                            • Miami-dade County
                                            Edit Service DetailsClick here to see this service (PX-1800.1500-200) and related services within the Service Tree.

                                            Geography Served

                                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                            • Florida
                                              • Miami-dade County
                                              Edit Service DetailsClick here to see this service (RP-1500.1400-500) and related services within the Service Tree.

                                              Geography Served

                                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                              • Florida
                                                • Miami-dade County
                                                Edit Service DetailsClick here to see this service (RP-1500.1400-700) and related services within the Service Tree.

                                                Geography Served

                                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                • Florida
                                                  • Miami-dade County
                                                  Edit Service DetailsClick here to see this service (RP-1500.1400-750) and related services within the Service Tree.

                                                  Geography Served

                                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                  • Florida
                                                    • Miami-dade County
                                                    Edit Service DetailsClick here to see this service (PX-1800.1500-250) and related services within the Service Tree.

                                                    Geography Served

                                                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                    • Florida
                                                      • Miami-dade County
                                                      Edit Service DetailsClick here to see this service (PX) and related services within the Service Tree.

                                                      Address Listings

                                                      Mailing

                                                      12000 Biscayne Blvd
                                                      Miami, FL 33181

                                                      Physical (Primary)

                                                      12000 Biscayne Blvd
                                                      Miami, FL 33181

                                                      Contacts

                                                      Marcela Cruz

                                                      Primary Contact

                                                      Director, Contact Center and Technology Solutions

                                                      (305) 403-6588

                                                      mcruz@jcsfl.org

                                                      Phone Numbers

                                                      Main

                                                      (305) 631-4211

                                                      Hotline/Helpline

                                                      (305) 358-4357

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